Benefitfocus Opens Doors To Customer Success Center


Benefitfocus COO Ray August, Governor Nikki Haley, President & CEO Shawn Jenkins, Co-founder Mason Holland, Charleston Mayor Joseph P. Riley, Jr. and CCO Andy Howell

South Carolina Governor Nikki Haley and Charleston Mayor Joseph P. Riley, Jr. joined Benefitfocus executives for the ribbon cutting at their new Customer Success Center on Tuesday, Feb. 17.

The four-story, 145,800 square-foot facility is part of the software company’s initiative to bring 1,200 new jobs to the area.

“The building is a dedication to our customers and their success,” said CEO and Founder Shawn Jenkins to a crowd outside of the new building. “So as they grapple with financial issues, benefits, and regulations, we’re here to help them.”


A welcome sign at Benefitfocus’ newest building.

All customer delivery, operations, account management and employee training will now take place under one roof on the Benefitfocus campus. They designed the building to be packed with aesthetic features such as natural light, plant installations and thoughtful décor to promote productivity and creative thinking.

“It’s been fascinating for me to watch you guys build the kind of company you’d dream of,” said Jenkins.

Governor Nikki Haley flew in from Spartanburg to attend the event, hailing the company for being an example of the American Dream at work.

“This is a story of sacrifice,” said Haley. “The sacrifice of two people who really took on the American Dream, gambled, and made it to this point.”


The Governor speaks to the crowd outside of the new building.

“We’re looking at a company that is now known globally for the services they give,” said the Governor. “As long as we continue having problems come out of DC, we’ll continue to have Benefitfocus there to solve them.” The Governor said Benefitfocus is part of what makes South Carolina the second U.S. state that people don’t just want to move to, but are actually moving to.

Mayor Riley also praised the software company, saying it has made big strides since their ground breaking on Daniel Island 8 years ago. The company is a leading provider of cloud-based benefits software solutions for consumers, employers, insurance carriers and brokers. It was founded in 2000 with a single office in Mount Pleasant, and opened its Design and Engineering building in 2012.


Mayor Riley speaking at the ribbon cutting.

“Benefitfocus has the largest corporate presence of any company in the city of Charleston and has lead Charleston’s nationally recognized tech boom,” said Mayor Riley. “California has Silicon Valley, but we have Silicon Harbor.”

Benefitfocus employees and supporters celebrated the new expansion with a tour of the new facility, along with jump castles, face painting, and a cookie contest.

Benefitfocus has locations in Greenville, San Francisco and Tulsa. The company says their platform has served more than 23 million customers.

A look inside the new Benefitfocus Customer Success Center:






(Photos provided by Benefitfocus)

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