UK-based Answering Service Moneypenny Launches US Operations In Charleston


Moneypenny – a U.K.-based company that has revolutionized the face of telephone answering and outsourced switchboards – announced the opening of its first U.S. office in Charleston, SC. The $760,000 investment is expected to create 40 new jobs by the end of 2016. The company plans to employ approximately 400 workers at the facility within the next five years.

Founded in 2000 and headquartered in Wrexham, U.K, Moneypenny has grown from a startup into the U.K.’s market-leading telephone answering service. The company answers nine million calls a year, 24/7 for more than 7,000 businesses and employs over 400 people worldwide.

“The fact that Moneypenny chose South Carolina as the place to build their first U.S. facility truly is a testament to our world class workforce and the reputation we have built as a top destination for international businesses. We welcome Moneypenny to the South Carolina family, and look forward to watching them grow and succeed in Charleston County for many years to come, “ said Governor Nikki Haley.


Moneypenny Team Celebrates Launch in Charleston

Moneypenny Managing Director Glenn Jackson acknowledged the company’s welcome to the Lowcountry saying, “Charleston and South Carolina tick our boxes on every level. Our business is all about delivering a highly personalized service so the renowned southern hospitality and friendly people of the region completely reflect what we are setting out to achieve. Connectivity is vital for a business like ours, as well as great people who we look forward to working with; and coupled with the strong signs of economic development all around us in Charleston, we are confident we have chosen a very special place to be. We very much appreciate the support we have received from the Regional Development Alliance in helping us reach this point and to everyone we have met so far for making us feel so welcome.

The idea for Moneypenny was born when Co-Founder Ed Reeves was running a small graphic design company and lost his biggest client due to the treatment they received while he was away on holiday.

From entrepreneurs and small businesses to multinational corporations, Moneypenny helps answer calls just as if based in your office. Whether you’re particularly busy or staffing levels are low, calls are routed to a dedicated receptionist. The caller is either transferred to the intended recipient or a message is sent via a text or email. Moneypenny also provides support for an in-house team, entirely outsourced switchboard, or simply as part of your business continuity and disaster recovery plan.

Moneypenny also invests extensively in developing technology products to revolutione the way companies handle incoming calls. The company introduced Digital Receptionist, a world-first in voice recognition (VR) accuracy, enabling companies to employ a full technology solution to customize the way they respond to calls. Moneypenny also released a mobile app for clients to update your receptionist and access your call log remotely at the touch of a button; RITA technology to handle calls exactly as if based in your office; Disaster Recovery to automatically communicates to employees during a crisis; and an online Management Information suite to update clients on call history and contact information.

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