Charleston-based startup Zubie announced it has launched a connected car program with AutoNation, America’s largest automotive retailer operating 282 new vehicle franchises from coast to coast. Zubie’s Dealer Platform and vehicle analytics assist AutoNation’s customers and enable them to easily interact with the AutoNation Customer Care Centers. The Zubie solution notifies AutoNation’s customers with real-time vehicle alerts related to engine performance, battery issues, and other maintenance related items. The Zubie service is installed in new and used cars sold at AutoNation dealerships, as well as cars returning for service. As an industry leader in the automotive industry, AutoNation is testing ways to create a seamless customer experience.
With a Zubie enabled car, when an AutoNation customer’s Check Engine Light comes on or is in need of scheduled maintenance, AutoNation can proactively and quickly communicate with the customer regarding the specific issue, and the customer can easily schedule an appointment, avoiding a car breakdown. Customers also receive valuable driving and vehicle health reports, helping to reduce the overall anxiety and costs of car ownership.
AutoNation is continuing to innovate and learn from the use of solutions like Zubie’s, in order to strengthen its customer experience. AutoNation’s CIO & SVP of IT, Allan Stejskal stated, “Zubie’s solution will help improve relationships between AutoNation and our customers by giving them a source of information about the service needs of their vehicles. We expect that we will be able to improve customer satisfaction and customer retention as we drive a peerless customer experience.”
“This initial program, with industry leader AutoNation, is a breakthrough initiative to provide compelling solutions for the automotive industry and also deliver peace of mind to drivers,” said Tim Kelly, Zubie CEO. “Zubie’s platform provides auto retailers a flexible and powerful data-driven solution which increases service visits, while also elevating loyalty to auto dealers from their customers in entirely new ways.”
Zubie is a leading provider of connected car platforms, analytics, and services focused on making driving safer, easier and less expensive for enterprises, small businesses, and consumers. Zubie further offers tailored solutions to industry vertical partners within the automotive sector, insurance providers, and mobile telecom partners. The company was formed in 2012, and is headquartered in Charleston, SC. Zubie’s solutions are currently deployed in U.S. and Germany, with planned expansions in other international markets.
AutoNation is transforming the automotive retail industry through bold leadership and delivering a peerless customer experience. Owning and operating 282 new vehicle franchises, which sell 34 new vehicle brands across 15 states, AutoNation is America’s largest automotive retailer, with state-of-the-art operations and the ability to leverage economies of scale that benefit the customer. AutoNation is also a component of the S&P 500 Index.